Privacy Policy

1. Overview

This Privacy Policy explains how Shuttergen (“we,” “us,” or “our”) collects, uses, and protects personal data when you use our AI-driven avatar and content generation platform. By using the Services, you agree to the data practices described in this statement.

2. Data We Collect

We collect information that you provide directly, such as account registration details, project names, descriptions, product imagery, script prompts, and feedback. We also collect usage metrics, device information, and log data to operate and secure the Services. If you upload images or voice-over assets for avatar generation, we process them solely to deliver your requested outputs.

3. How We Use Information

We use collected data to deliver and improve the Services, personalize your workspace, provide support, communicate updates, and analyze aggregate usage trends. Content you upload and the assets generated for your projects remain private to your account unless you explicitly share or publish them. We may anonymize and aggregate data to improve AI models and platform reliability, but we do not use your brand assets to train third-party models without permission.

4. Sharing and Disclosure

We share personal data with trusted subprocessors that help us operate the platform (e.g., hosting, storage, analytics). Those partners are contractually obligated to safeguard your information. We may disclose data if required by law, to respond to valid legal process, or to protect our rights and users. We do not sell your personal data.

5. Security

We implement reasonable technical and organizational measures to protect your data, including encryption, access controls, and continuous monitoring. No system is entirely secure, and you are responsible for keeping your account credentials confidential and for using strong passwords.

6. Data Retention

Project assets, generated media, and prompts remain available while your account is active. You may delete content or request account removal, in which case we will remove associated data within a reasonable period, subject to any legal obligations. Backups and logs may persist for limited durations for security and auditing purposes.

7. International Transfers

Shuttergen is headquartered in the United States and may process data in other countries where we or our subprocessors operate. We rely on appropriate safeguards, such as Standard Contractual Clauses, when transferring EU/UK personal data.

8. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data, as well as object to or restrict certain processing. You can submit requests by contacting privacy@shuttergen.com. We will verify your identity before fulfilling requests as required by law.

9. Cookies and Tracking

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the Services are used. You can control cookies through browser settings, though disabling them may impact functionality.

10. Children's Privacy

The Services are not directed to individuals under the age of 16, and we do not knowingly collect personal data from children. If you believe a child has provided us data, contact us and we will take appropriate steps to remove it.

11. Changes to This Policy

We may update this Privacy Policy to reflect operational or regulatory changes. We will notify you of material revisions through in-product notices or email. Continued use of the Services after updates become effective indicates acceptance of the revised policy.

12. Contact

If you have questions or complaints about this Privacy Policy or our data practices, contact us at privacy@shuttergen.com. You may also submit postal correspondence to Shuttergen Legal, 123 Market Street, Suite 500, San Francisco, CA 94103, USA.

For terms governing your use of the platform, please review our Terms of Service.